Technical Support:
Technical support:86-755-82131900 82131956
Support E-Mail: services@sunell.com.cn
Sunell Philosophy:
Respect customer Satisfy customer
Warranty:
To supply high quality and efficient information service, promote service qualities, We guarantee below.
1 、 Goal
Try our best to serve customer, have customer satisfied and reassured. Aim to improve service quality continuously.
2 、 Attitude
“First-enquiry” responsibility: first person answer enquiries must give suitable solution;
First person answers enquires must use civilized and standard words to deal with enquires properly;
Be friendly, prohibit from arguing with customer.
3 、Time
Network service: Website 7 days x 24 hours all year
Daily service on duty:
Workday: whole day
Weekend and holidays: special service for star-customer from sales manager or service commissioner.
4 、 Accept and solve
Telephone< 2 hours
E-mail< 1 workday
Rate of answering enquires = 100%
5 、 Technical support accepts and solves
Common sense in operation <30 minutes
Simple problem<1 workday
Complicated problem<3-5 workdays
For problems unresolved in time, situation must be explained to customers.
6 、 Confidentiality guarantee
We respect customer’s right for privacy. We will keep secret strictly on concerned information unless laws allowed or authorized. And will never disclosed and used for other purpose。
|
