• Q1: How to delete the Registry information for Sunview2020-11-16
  • 1. If you uninstall the old version of sunview manually, and then try to install new version, maybe you will have this problem

    2. It means you didn’t uninstall the old version completely,  so some files still save in the registry

    3. open the regedit.exe like this

    4. go to HKEY_LOCAL_MACHINESOFTWAREWOW6432Node, find the folder “vmSystem” , and delete it directly.

    5. then you can install the new version correctly.


  • Q2: How to enable mask recognition function in Sunview?2020-11-16
  • 1. Login the Sunview

    2. Open Servers module


    3. Enable the "Mask recognition" function ,show in below.

    4. Then the sunview will start to monitor whether you are wearing the mask.

  • Q3: How to generate a temperature search report?2020-11-16
  • 1. Login the Sunview.

    2. Running "Temperature Search".

    3. Choose "Type, peroid, group ..etc".

    4. click "Search"

    5. click"Export",select export mode, and click "ok"

    6. Generate a report.

  • Q4: How to demostrate face and temperature detection in Sunview?2020-11-16
  • 1. Login the Sunview

    2. Adding device into Sunview

    3 . Openning Temperature screening module

    4. Monitoring the devices...

  • Q5: How to choose the language in Sunview2020-11-16
  • 1. Login the Sunview

    2. Choose the language in the upper right corner

  • Q6: What formats do face photos support?2020-11-16
  • It can support JPG, PNG format.
  • Q7: Why does it show -4010 error number when you try to log into the server from the client?2020-11-16
  • 1. Confirm whether the client can ping the server

    2. Turn off the firewall on the server side

    3. Add the trusted client IP address and program at the server firewall

  • Q8: What is the IP address of 127.0.0.1?2020-11-16
  • 127.0.0.1 is the return address, which also refers to the IP address of the PC where the SUNVIEW is installed. If the server is installed on the local computer, it can access the server through the default IP address of 127.0.0.1. You can also enter the IP address assigned to the PC. For example: 192.168.1.168

  • Q9: How to deal with the failure of installing Sunview?2020-11-16
  • 1. The antivirus software may prevent installation. in this case, close the antivirus software and reinstall the software.

    2. If the installation still fails even you turn off the anti-virus software, it may be the problem of the installation package, such as abnormal installation script, database damage, etc. Need feedback to us for processing.

  • Q10: What's the CMU, IAU and MDU?2020-11-16
  • 1.CMU (central management unit) : It mainly deals with messages. Integrate and manage messages that communicate between servers and clients.

    2.IAU (Intelligent analysis unit): It mainly analyzes and processes the data of face and license plate of intelligent module, such as AI module of face recognition, license plate recognition and intelligent recognition.

    3.MDU (Media Distributor unit):It mainly transmits the audio and video stream of the equipment and the intelligent analysis data to the client.

  • Q11: Sunview-“Server version is too low,use a higher version of the installation package”2020-11-16
  • 1. If you uninstall the old version of sunview manually, and then try to install new version, maybe you will have this problem

    2. It means you didn't uninstall the old version completely,  so some files still save in the registry.

    3. open the regedit.exe on the Windows

    4. go to HKEY_LOCAL_MACHINESOFTWAREWOW6432Node, find the folder “vmSystem” , and delete it directly. then you can install the new version correctly.

  • Q12: Sunview-database upgrade failed?2020-11-16
  • 1. If you uninstall the old version of sunview manually, and then try to install new version, maybe you will have this problem

    image.png

    2. It means you didn’t uninstall the old version completely,  so some files still save in the registry.

    3.  open the regedit.exe like this

      image.png

    image.png

    4. go to HKEY_LOCAL_MACHINESOFTWAREWOW6432Node, find the folder “vmSystem” , and delete it directly. then you can install the new version correctly.

    image.png


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