FAQ

Not support, if need to check video by phone, please use the APP.

Lack of power supply might cause phenomena as below:

IR LED switches frequently

The camera might reboot frequently

If power is AC24V, no need to distinguish the cable, if power is DC, please refer to the label on cable, the red is positive and black is negative in default.

Yes, if the camera is charged by POE and power cable at the same time, camera will select the more stable one to acquire electricity according to the actual condition, it will not burn the camera.

Camera IP not the same gateway with PC IP like Camera IP is 192.168.0.120 but the PC's 192.168.9.18. IP conflict in LAN, check if there is other device use the same IP. The HTTP 80 port may has been changed, please use the IP search tool to find the correct port.

The network is disconnected, please Ping to check. The upgrade package is incorrect, please confirm with manufacturer.

Input Voltage instability or Low Voltage, change another power

Very bad Operating environment

Firmware not work properly, try upgrade again

SD card not format, please format the SD card first

Not support the size of SD card, currently only support: 2, 4, 8, 12, 32GB SD card

Ping command is used to check the connection between PC and camera: 

STEP 1:

Click on the orb (start menue), and choose Run. In the window that pops up, type cmd as follows:

Press "windows +R" on the keyboard, input "CMD" in the Run Window

STEP 2:

You should now see an open black DOS window. At the prompt sign, type in the following:

 ping +space+ IP

Result from connection is successful:

Result from connection is unreachable or network is poor:

You can also use the ping -t as show below. This will allow the ping to keep running so if your having random drops you can let the ping run over and over till you see the drop:

Pressing "Ctrl+C" will stop this and get you back to the prompt.

Video Encode Type: H265, H264, MJPEG

H265:

H.264, H.265 and VP8/9 are video in the way that we normally think of video. H.264/5 are even the type of files you watch when you are watching movies at the movie theater.

H264:

H.264, H.265 and VP8/9 are video in the way that we normally think of video. H.264/5 are even the type of files you watch when you are watching movies at the movie theater.

Mjpeg:

MJPEG has one clear advantage to everything else: It works in any browser! The problem is that it takes about 5-20x the hard drive space as H.264, which means that long term data retention is absurdly expensive. It also take 5-20x the processing power of H.264, which is why it is usually limited to the lowest resolution cameras or HD cameras that only can record when they detect motion.

Because MJPEG files are so inefficient, MJPEG is really only used on cameras where you don't have to worry about storing lots of data.

Block Oriented Compression Example.

No, we don't suggest you to install or use camera in strong light condition. 

1. for normal IPC, right-click on the living video --->click "sensor"--->change to "Debug Mode"---> select "Zoom Focus" 

2. For PTZ

click "PTZ" in the main web page, then adjust the focus

1. click "snapshot" button to get a image

2. you can set the default path here:

Currently, IPC has 3 ports defaultly: Control Port (30001)、Http Port (80)、RSTP Port (554)

Usually, If you use the IP Cameras for the first time, it will prompt you to install the ActiveX control after you login to web sucessfully. 

Before download and isntall it correctly. then reopen the IE broswer to make it to be efficient.

1. The default IP is 192.168.0.120 for IP cameras, you can ping to it in the "CMD"

2. Please ask the technical supports or sales in Sunell for "IP search Tool", it would be useful.

For most of sunell IP Cameras, the maximum capacity of SD card is 128GB.

Usually the range of the capacity is 4GB~32GB

Login webpage, and click "reset button" to reset the device. then all the options will back to default value (except IP address in this situation, because the option "Reserve IP setting" is ON)

Usually, our IP camereas can not support NAS storage, input the corresponding values, and it would be effective.

1. If you forget the login password of IP cameras, usually, please contact our tech supports or sales, we will help you to restore the device by updating the firmware.

2. For some devices, you can press "reset" button to reset to default setting.

go to "Configuration" option. close "DCHP", enter ip address, subnet mask and default gateway., DNS server is optional., click "apply" to make it effective.

1. IE 11 or above

2. google chrome

3. firefox

4. the browser with IE kernel

Please open the update tool first (you can get it from our sales or tech support)

1. enter the "IP" (for one device) or "IP segment"(more than one device)

2. select "reset after update"

3. click "add"

4. the update tool will connect to device automatically, and show "connect success" then.

5. select the right update file here

6. click "update" directly

7. it will takes several minutes to finish the update, please keep the power on all the time. at last, you can see the information like this

1. access IPC in LAN

1)open the IE browser, enter the IP address of IPC(default ip is 192.168.0.120)

2)enter the account/password(both are "admin" defaultly)

2. access IPC in WLAN

1)connect this IPC to router, which is connect to WLAN

2)set port mapping

   3)and  go to Configuration->Network Service->Port Mapping, you can check the current status

 4)then open the IE again, you can access this IPC in WLAN (any time, any where)

for example:  http://113.87.160.175:54850/

1) Inspecting the connection of video lines, it is suggested that the video transmission lines should be reorganized, and the standard 75 ohm coaxial cable should be used to transmit the video and make good grounding.

2) Confirmation of power supply, inadequate power supply or mismatch of power supply will interfere with video.

3) Ball machine failure will cause interference stripes in video, such as bad contact or bad contact of ball machine sliding ring. Suggestions for replacement, maintenance and treatment.

Electronic shutter or white balance settings are problematic. When the camera leaves the factory, all kinds of adjusting devices are usually set in the best default position. If there is no special need, it is better to keep the default settings unchanged.

1. Real-time video area: Real-time videos are played in this area. You can also set sensor parameters.

2. Playback: You can query the playback videos in this area.

3. Device configuration: You can choose a menu to set device parameters, including the device information, audio and video streams, alarm setting, and privacy mask function.

4. Alarm icon: When the device generates an alarm, the alarm icon is displayed. You can click this icon to view the alarm information.

5. Fault icon: When the device encounters an exception, the fault icon is displayed. 

6. Change password: You can click it to change the password.

7. Sign out: You can click it to return to the login page.

All PTZ functions are only available to High Speed Network Dome and device connected to an external PTZ.

Click  PTZ icon below the Live Video page to open the PTZ Control page, you can click the eight arrow keys to move the PTZ in eight directions. You can also zoom the lens and adjust the focal length.

1. Login the webpage

2. Go to Configuration -->Stream, then you can set video encode for stream1, 2, and 3 separately.

3. And in this page, you can also set many other options. it includes: video encode level, audio encode type, resolution, frame rate, I frame interval, bit rate type, max bitrate and image quality.

4. Click "Apply" to save all the options which have been changed. 

1. Visit the link in below then download "IPSearch" tool.

http://www.sunellsecurity.com/support_detail.php?id=1141

2. Running this tool, then click "Start" button to search the all IP address in the lan 

(Note: Please make sure the IP cameras are working in a lan environment)

3. Beyond that, you can also set the IP, DNS with this tool.

1. VGA data line is used to connect VGA interface equipment. Usually the length range is 1.5meters ~15meters.

2. Generally, the quality of VGA signal will seriously decline when the signal transmission distance exceeds 15 meters. 

3. If the actual distance is too far, please use VGA extender to extend the transmission range. For example: only for a reference.

1. if you are using our sunell devices. Usually, you will see the packages like this: 

2. what's the 234.5.6.7?

From the above address division, 234.5.6.7 belongs to the class D website, that is, the multicast address. It is a reserved address. It does not point to a specific network, and this type of address is currently used in multicasting. Multicast address is used to address a group of computers at a time, it identifies a group of computers sharing the same protocol

3. Packet information decomposition

By tracking the UDP stream information, we can see the contents of each package, as shown below:

4. where does it comes from?

This 234.5.6.7 is a parameter set in our "IP Search Tool". Through this multicast address, all Jingyang machines can send information to the tool to display the product information on the search tool.

And this value is fixed in the tool, we can not see.

Of course, with this package, we can understand more clearly how IP search tools work, and it is also very good.

1. Open Internet Explorer, enter the IP address of the IP camera (default value: 192.168.0.120) in the address box, and press Enter

2. Enter the user name, and password(The default user name is admin. The default password is admin)

3. On the web interface or client interface, move the cursor to the real-time video page and right-click on the page. A shortcut menu is displayed

4. select "Sensor" option

1. go to FTP setting interface, and start FTP, see in the below：

What is 234.5.6.7 in the LAN?

2. settings:

How to set FTP on IPC?

3. click "Test FTP"

Note: please turn off the firewall and anti-viruse software before test FTP function.

1. Login the IPC

2. go to "Configuration"->"Device"->"System"->"Web Mode"

3. select HTTPS and click to confirm it

4. the IPC will restart

5. Then the new access address is:  https://192.168.0.120 (for example)

1. Check the IP is correct or not, use our ip search tool to find it.

2. Check the port is correct or not, our default port is 80, if the manager changed it, it may not be the default value. (default typing 192.168.0.120:80)

3. Check the "http" protocol has been changed to https, then you need to type https://192.168.0.120, but not http://192.168.0.120

4. Make sure the password is correct. The default account infor. is admin/admin

5. Make sure the network port hardware is working fine. it will flicker all the time. 

IEEE 802.1X is a standard to authenticate network clients (or ports) according to user ID or device. This process is called "port-level authentication". It uses RADIUS (Remote Authentication Dial-up User Service) method and divides it into three different groups: requester, authenticator and authorized server.

The 802.1X standard applies to terminal devices and users (requesters) attempting to connect to ports or other devices, such as Cisco Catalyst switches or Cisco Aironet series access points (authenticators). Authentication and authorization are implemented through back-end communication of authentication servers such as Cisco Secure ACS. IEEE 802.1X provides automatic user identification, centralized authentication, key management and LAN connection configuration. The whole 802.1x implementation design consists of three parts: requester system, authentication system and authentication server system.

In our IPC, you can see the setting: Network Service->802.1X

1. The main stream is the default stream and the stream of the large screen preview. The general value is large, which ensures the clarity of the video. 

2. The sub-code stream is a code stream at the time of network transmission and multi-picture preview. Generally, the value is small, which can ensure the smoothness of network transmission, and can realize multi-picture preview locally.

1. Login the IPC

2. Go to push Message->Configuration

3. Enable the option "Push Message"

1. For example, Open "Video Stream Draw Line" in Intelligent Analysis

2. set the related area

3.  in the "Live Video" interface, select "stream2" in the Stream option. then you can see the Line

1. open PTZ control panel

2. Select an area with the mouse, and Set preset ID:1 Name: area1, then click "+" 

3. Select an area with the mouse again, and Set preset ID:2 Name: area2, then click"+"

4. go to "Tour", here show you how to add two preset points "area1 and area2" to a tour: 

1. On your computer, open the IP Search Tool. Checked if the tool can still find the device.

If the tool can still find the IP address of the device, proceed with updating the firmware.

2.  If the IP Search Tool cannot find the IP address of the device, but you still remember the IP address of the device, try to ping the specific IP address. If IP address can still be pinged, proceed with updating the firmware.

3. If the device cannot be detected by the IP Search Tool and you don't remember the IP address of the device, please try to ping the temporary IP address as listed below. 

   · IP Camera – 192.168.0.120

   · NVR – 192.168.0.121

4. If the IP address can still be pinged, proceed with updating the firmware.

Notes:

1. Please ensure that the computer has the same IP range as the IP addresses listed above. For example, before you ping 192.168.0.120, set the computer's IP address to 192.168.0.x. 

2. It is highly recommended to connect the device directly to the computer to avoid any IP conflict.

3. After pinging timeout and the device can be pinged again, immediately click "Add" and then "Update" on the Update Tool. Please ensure to uncheck "add online device".

In the tour setting of PTZ, you can add 32 preset points into one tour at most.

1. Download a VLC video player from the App Store. Please note that the supported version is 2.2.6 or higher.

2. On VLC, click Media > Open Network Stream or Ctrl+N.

3. Go to Network tab and input the URL.

For IP Camera:

·         URL Format – RTSP://

·         Device IP: replace with the actual IP address of the device. Example: 192.168.0.120

·         Stream ID: replace with 1, 2 or 3.

For NVR:

·         URL Format – RTSP://

·         Device IP: replace with the actual IP address of the device. Example: 192.168.0.121

·         Channel ID: replace with the exact channel, for 4ch NVR, it can be 1, 2, 3 or 4.

·         Stream ID: replace with 1, 2 or 3.

For DVR:

·         URL Format – RTSP://

·         Device IP: replace with the actual IP address of the device. Example: 192.168.0.121

·         Channel ID: replace with the exact channel, for 4ch DVR, it can be 1, 2, 3 or 4.

Note: 554 and 3036 are the default values of device. If you changed the port number 554 for IPC and NVR or 3036 for DVR, you should use the number you changed it to.

4. Enter the device's username and password if the dialog box below pops up.

1. In our IPC setting, you can see these ports:

How to open the HTTPS on the IPC?

2. Explaination

Control Port: It is used for data transmission and the sunell's private connection protocol. 

Http Port: It is used for accessing our IPCs via web interface. For example, type “http://192.168.0.120:80" to access one IPC.

RTSP Port: It is used for obtaining the video and audio stream resources. from the IPC.

The transmission distance of the PoE power supply is not determined by PoE technology, but by the type and quality of network lines.

Five kinds of UTP and over five kinds of UTP mainly serve computer networks. According to 100Base-TX of Fast Ethernet, their communication rate is 100mbps

When using a PoE power supply, the maximum length should not exceed 100 meters. But in actual construction, in order to ensure the quality of the project, 80-90 meters are usually taken

Full duplex:  

Data communication allows data to be transmitted in both directions simultaneously. Like the switch or telephone, The network card can also receive data while transmitting data, and the two are synchronized.

Half duplex:

Data transmission allows data to be transmitted in both directions, but at a certain time, only data is allowed to be transmitted in one direction. like Walkie-talkie

The hybrid video recorder supports the general analog camera, the coaxial camera, the network camera at same time.

However, how many camera it can connect and how to connect is depended on different model, so please refer to the parameters corresponding to the actual model.